What Are The Benefits Of Shopping At Haiop?

We know you’re used to walking into a store and trying on a pair of glasses while admiring yourself in the mirror, so why would you buy glasses online?
Well it’s not because we offer you the biggest and best selection at the best prices. It can’t possibly be that we have free shipping nationwide and with a 30 day return policy. It definitely is not due to the fact that you can shop anywhere at any time since we never close! It must be all of the above – we offer easy, fast, reliable, and convenient service to get you what you want with only a few simple clicks. We work hard to try to brighten your day and give you our best smile so why wouldn’t you shop with us?

How Do I Order From Your Website?

You can order from our website in 4 easy steps.

1) HOMEPAGE / CATALOGUE PAGE: Browse around our shop to find what you would like. Use our filters on the side to make the process easier. After you have found the perfect product, click on the product image which takes you through to the product page.

2) PRODUCT PAGE: Here you find all product specific information. Indicate the following:

3) CART PAGE: Review your order and make sure all the details are correct. If everything’s good to go, click on “Checkout”, otherwise click “Remove” or “Continue Shopping” to make changes to your current selection.

4) CHECKOUT PAGE: If you are a first time customer, select “Continue as new customer”. This will take you to a simple one-click checkout page. Simply add your billing and shipping details (name, address, etc), select your preferred payment method (credit card, paypal, bank transfer, or cash on delivery) and review your order one last time. Once you’re sure everything is correct, click “Place My Order”. If you selected payment via online banking, PayPal or credit card, you will be redirected to one of our secure payment processing partners. And voila you’re done! That wasn’t too hard was it? If you’re still not convinced you did everything right, remember that you will receive a confirmation email within a few minutes after the final order. And you can always rely on our customer service team if you have any questions since we’re here to save the day.

If at any time you have a question, just give us a call at 0213-664-0874 .

Can I Make An Order By Phone?

Of course! We love hearing from you (literally!) You can call us anytime at 0213-664-0874. When you give us a shout, we will walk you through the ordering process and help you place the order or do it for you on your behalf.

How Do I Use My Discount Code?

We love giving surprise presents that make people happy and a discount code is just one of the ways we thank you and our partners for supporting us. To redeem your discount, simply enter the code on the cart or checkout page after selecting your preferred products. There are many ways to get a discount code and I can reward you with a secret since you’re taking the time to read this. Simply sign up for our newsletter and instantly get 10% off! Like us on Face Book instantly get $5.00 off!

Do You Have Any Retail Stores I Can Visit?

At this time, we don’t have any retail presence since our store in online (hence our name Haiop). But we already have everything a retail store has (great products, display, customer service) and even more (selection and convenience). You know, shopping doesn’t have to involve walking around with bags; we make the shopping experience even better (and carry the heavy lifting for you).

Pricematch Terms:

Haiop offer Price match for like for like products:
You must provide us with credible evidence of the alternative price in writing. This would include a web page or signed quote.
The total price, including all hidden costs such as VAT and shipping, must be less than that advertised at Haiop.
The lower price must include the same warranty and guarantee terms.
The price elsewhere cannot be subject to a special offer, sale price or part of a specialised promotion.
We cannot match prices from auction sites or companies that have fallen into liquidation.
The specification of the frame and the lenses must be exactly the same, including size, colour, designer and model, as well as meeting the same prescription requirements.
The retailer/website offering the lower price must be based in the UK.
The retailer offering the item at the lowered price must have the item in stock.
Please note that Price Match cannot be combined with any other offers on our website.

What Is The Recommended Retail Price (RRP)?

The Recommended Retail Price is what manufacturers and brands suggest to retailers for pricing. This may differ from the market selling price you find on our website (in red colour), since we at Haiop always try to provide you with the best prices (helping you to spend less) Value For Money.

Can You Help Me Choose A Style?

Of course! We’d be glad to help since all we see every day is glasses. We also have a few cool tricks that can help you determine the best model made just for your face. We want to make glasses part of your persona to not only make you look awesome but feel awesome too! Therefore don’t hesitate to call us anytime at 0213-664-0874 or email us on [email protected]

What Do I Need Before Placing An Order For My Prescription Glasses?

You will need to have a valid prescription (or get one from your local optician – a service that is usually offered for free). Afterwards simply click on Reglaze option on Home page choose your preferred frame and follow the step by step instructions guiding you through the lens selection process. And remember, our customer service team always remains at your disposal to make your life easier. If you need a hand, give us a call anytime at 0213-664-0874 so we can save the day.

You’re An Online Shop. How Do I Know The Glasses Will Fit My Face?

We know you want to try them on first but we make it possible to buy glasses without moving away from your computer. With each of our products, we provide the following frame measurements to make the decision simple:

A: Width: the total width of the frame.
B: Bridge: distance between the lenses.
C: Lens width: the width of the lenses.
D: Lens height: the height of the lenses.
E: Temple length: the length of the temples.

The measurements can help you determine if the frame will fit your face. But I know you’re thinking how would you know these right?

What Payment Methods Are Offered?

We have five options of payment:

1. Paypoint: All card Payment run by Paypoint UK’s Top payment gateway. This is a simple and easy option if you have a credit / debit card. Just enter the necessary information and everything is processed by computer magic. But rest assured, your card information is 100% secure and your privacy would never be compromised.

2. Paypal: Do you have an account with Paypal? If you do, then this is the best option. Just enter your Paypal login and everything will be taken care of. And in case you’re wondering, Paypal is a trusted source of Internet payment and you should consider getting an account if you don’t have one yet.

Can I Pay Online Safely?

Of course! We are here to ensure our customers that all transactions involving sensitive information (Credit Card, PayPal and Online Banking) occur within a secure environment. Our payment system makes use of bank grade SSL security encryption. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to the banks. You can rest assured that with each purchase your credit card or bank account information will be 100% secure.

Do You Sell Authentic Products?

Have you been to Europe? Because we sure have! That’s where we go to get your product. Haiop provides 100% authentic product sourced directly from the brands. What does that mean? It means that we take a plane to Europe, greet the warehouse operator, pick up your product, grab a quick coffee along the way, then bring that exact item directly to you. Don’t forget that your product comes with the manufacturer warrantee for 1 or 2 years. This means if your product is defective in any way, the original manufacturer will either fix or replace it. This service is only available for an original new product, which is exactly what you have. And if you’re still not convinced, remember you can always give it a try, and return it within 30 days if you have any doubts. But you really don’t need to worry. I can even bet you that unless cats can bark, you really do have a genuine pair of authentic glasses in your hands.

Are My Private Details Secure At Haiop?

Yes! You can be sure of that. We want to not only earn your smile but also your trust. We guarantee you’ll have a secure transaction with us as we only use your personal details for order processing purposes and will never share any of this information.

How Do I Subscribe/Unsubscribe To The Newsletter?

You can subscribe to the newsletter by simply entering your e-mail on our homepage and click the ‘Sign Me Up’ button. You will then be receiving awesome newsletters with hidden secrets, exclusive deals, be the first to know everything, and get a cool surprise. What’s the surprise? You’ll have to wait and see. To unsubscribe you can simply click on the “unsubscribe” link at the bottom of every newsletter.

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