Common Questions(FAQ)

What Is Haiop?

About Haiop

What Is Haiop?
Haiop is Pakistan’s leading 24/7 eyewear superstore, offering premium prescription glasses, sunglasses, and trendy frames for all occasions. We blend fashion, functionality, and affordability, ensuring your eyewear reflects your personality. With a 100% authenticity guarantee, exceptional customer service, and nationwide delivery, Haiop is your go-to destination for eyewear in Pakistan.

Why Choose Haiop?

Widest Selection: 100+ local/international brands.
Lowest Prices: Direct-from-factory deals with no middlemen.
Free Nationwide Shipping: Across Pakistan.
14-Day Returns: Hassle-free exchanges/refunds.
Secure Payments: COD, Bank Transfer, Jazz Cash, Easy Paisa.

Ordering & Shipping

How Do I Place an Order?

Browse frames on haiop.com.
Select your frame and enter your prescription details.
Customize lenses (coatings, tints, etc.).
Checkout using COD, Bank Transfer, Jazz Cash, or Easy Paisa.

How Long Does Shipping Take?
Orders arrive in 1–4 business days via TCS. Track your order on the TCS website using your provided tracking number.

Can I Track My Order?
Yes! All orders are shipped via TCS. Track your package using the tracking number sent to your email/SMS.

Do You Offer International Shipping?
Currently, we serve customers across Pakistan. Our physical store is located in Karachi.

Prescription & Lenses

Do I Need a Prescription to Order?
Yes. A valid prescription from an optometrist is required for prescription glasses. Contact lens prescriptions cannot be used for glasses.

Where Can I Find My Prescription?
Your prescription is provided after an eye exam. It includes:

SPH (Sphere): Nearsightedness/farsightedness.
CYL (Cylinder): Astigmatism correction.
AXIS: Astigmatism alignment (1–180 degrees).
ADD: Reading power (for bifocal/progressive lenses).

How Do I Order Without a Prescription?
Visit an optometrist for an eye exam. We can assist in connecting you with local clinics if needed.

What Lens Materials Are Available?

Polycarbonate: Lightweight, impact-resistant.
CR-39: Affordable, clear optics.
High-Index Plastics: Thinner, ideal for strong prescriptions.
Trivex: Durable, UV-protective.

Can I Buy Lenses or Frames Separately?
Yes! Purchase frames alone or lenses separately.

Frames & Styles

What Frames Are Trending in 2025?

Transparent Frames: Popular for a minimalist, youthful look (PKR 1500–2000).
Clear Colorless Frames: High demand for versatility.
Bold, Geometric Shapes: Ideal for oval/round faces.

How Do I Choose Frames for My Face Shape?

Round Face: Angular frames.
Square Face: Oval/round frames.
Oval Face: Most styles work!
Use our Virtual Try-On Tool to upload a photo and test frames digitally.

Do You Offer Kids’ Frames or Prescription Sunglasses?
Yes! Explore our children’s collection and prescription sunglasses for UV protection + style.

Can I Get Photochromic Lenses?
Yes! Transition lenses darken outdoors and clear indoors. Not compatible with tinted lenses.

Payments

What Payment Methods Are Accepted?

Cash on Delivery (COD)
Bank Transfer
Jazz Cash
Easy Paisa

Can I Use Multiple Discounts on One Order?
No. Only one coupon code per order. Sale items are excluded.

Returns & Warranty

What’s Your Return Policy?
Return unused items within 14 days for a refund/exchange. Customer covers return shipping costs.

Do You Offer Warranties?
Yes! A 6-month warranty covers manufacturing defects on premium products.

Support & Troubleshooting

I Entered the Wrong Prescription. What Now?
Contact us immediately at +92-349-494 1821 or info@haiop.com. We’ll correct your order before shipping.

How Do I Reset My Password?
Click “Forgot Password” on the sign-in page. A temporary password will be emailed to you.

How Do I Update My Account Details?
Log in > Go to “My Account” > Edit “Personal Profile” or “Change Password.”